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Frequently Asked Questions: |
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1) Tips for Selecting a Good Dog Photo |
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2) Digital Photos Explained: |
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3) Can I send a traditional paper photo print instead ? |
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4) How do I place an order ? |
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5) Can I send a professional studio photo ? |
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6) Are your painted Artworks created with actual paint ? |
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7) Can I send a 35mm slide or negative ? |
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8) Can your Artists work with old, worn or damaged photos ? |
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9) May I see the painted artwork before delivery to be sure I like it ? |
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10) Can you turn a B&W photo into a color painting ? Or create a b&w painting from a color photo ? |
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11) Can you take people from different photos and combine them to make a single painted artwork ? |
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12) Can you remove something or someone from my photo ? |
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13) What happens if my photo image won't fit proportionately to the final Canvas size I want ? |
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14) May I have the finished Canvas Portrait delivered to someone else with a Gift Message ? |
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15) Can you make an over sized or custom sized Canvas ? |
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16) Can my Canvas Artwork be round or oval shape ? |
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17) What is the lead time for a Canvas portrait ? |
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18) Can you ship to other Countries ? |
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19) Do you offer discounts for photographers or other qualified resellers ? |
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20) What is the product warranty ? |
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1) Tips for Selecting the Perfect Dog Photo |
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We can create a painting from just about any photo you submit. However, we'll do our best work if you send us a clear, well lit close up photo of your Dog showing his personality and unique character. |
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2) Digital Photos Explained: |
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The image taken from most digital cameras work just fine. Just send the image to us by uploading it here thru our website. Low resolution photos can sometimes be difficult to enlarge into a canvas portrait - but we'll let you know if we see any issue with your order. If you plan to create a new photo for this purpose please set your camera to the highest image quality setting. This will allow us to see all the fine details more clearly.
Do you know how to copy digital photos from your camera to your Computer so you can upload it to us ? Most cameras come with a Firewire or USB cable which allow you to connect your camera to your computer for digital file transfer. If you don't have this cable visit a local Quick Photo Lab in your area. For a very small cost they can copy the photos from your camera onto a CD for you. You can have this done for you at: Office Depot, Office Max, Staples, Kinkos, Walgreens or CVS drug stores.
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3) Can I send a traditional paper photo print instead ? |
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Yes you can. We'd like to start with a 3 x 5 size print - but we can also work with smaller photos if that's all you have. When you place an order through this website we offer an option for mailing a traditional paper photo print. If you need a cardboard photo mailer envelope - we'll send you one at no extra charge. When your canvas is complete we'll return all original source photos with your order. |
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4) How do I place an order ? |
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Decide on a product and canvas size to order. Next click the menu tab: Place An Order. Fill out our web based order form and upload your digital photo. Its as easy as feeding the dog. If you need help just give us a call. We're open on weekdays from 9am-4pm Pacific Time to assist you. Call 1-(800) 777-8989 or 1-(702) 309-3800. Or email us at: sales@artfuldog.com. |
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5) Can I send a professional studio photo ? |
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Yes. But we'd like to remind you some photographers retain copyrights to the photos they've created for clients. If you're not sure about reprint permissions contact your photographer to inquire. He/she will be happy to discuss this topic with you and you will rarely see a problem. |
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6) Are your artworks created with actual paint ? |
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We get this question a lot. We are a group of highly skilled portrait Artists but we no longer paint with a real brush and paint. We paint with a digital stylus instead of a brush. Our canvas is a pressure sensitive digital drawing tablet - connected to a computer with specialized software. Why do we do this? Using modern digital tools our Artists can paint using a wider range of color and with far more precision than a regular brush and paint allows. When a mis-step is made with the brush, as happens to every Artist, we use the UNDO command and correct the mistake. This is how we create a higher quality, more realistic portrait for you. We also save time this way which translates into cost savings which makes our work more affordable. |
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7) Can I send a 35mm slide or negative ? |
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Yes
we accept slides and negatives. We can work with virtually any customer image source. However
for safety purposes we do not recommend that one-of-a-kind media items
be sent through the mail. The mail system is usually reliable but they don't guarantee the security
of your mailed photos. For this reason please have your unique photos scanned first. Then send us a digital copy on CD by mail or upload
the image through our website. Our studio does not offer responsibility
for lost or damaged media. |
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8) Can your Artists work with old, torn or damaged photos ? |
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Yes, we can fix old, torn or damaged photos and we also offer the option of having them turned into a painting. And there is no extra charge for this service. |
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9) May I see the painted artwork before delivery to be sure I like it ? |
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Yes and we'd love for you to see it first just in case you want to make any small changes. Take advantage of our $10 Preview Offer and we'll create your painting first and then send you a proof by email before you buy the full size portrait. For this fee we'll let you view the artwork, make changes and decide afterwards what size you'd like - or if you want it at all. Our job is to create the kind of artwork you fall in love with. So just sit back and relax ! Let us paint and show you the result with no risk. We may add a small charge for changes after the first draft but we don't charge anything unless you're completely happy. And that's our promise !
Would you like to see how our proofing process works? To see an actual client sample...click here. |
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10) Can you turn a B&W photo into a Color painting ? Or a color photo into a b&w painting ? |
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Yes we can. We often create color paintings from Black & White photos. Just give us your advice about eye colors and skin & hair tones in the order form and we'll do our best. There is an added charge of $39.95 to create a colorized painting. There is no extra charge to create a black & white painting from a color photo. Visit our sample Gallery to see examples of both portrait types. |
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11) Can you use people or pets from different photos and combine them into one painting ? |
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We're Artists and we can do this. Just check the option for "Photo Compositing" when you order. This does add difficulty and a little time to the project as well as an added cost of $69.95. Just tell us your preference for desired positioning of all the subjects and we'll follow your instructions as best we can. You might want to visit our customer showcase Gallery for examples of this process. |
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12) Can you remove something or someone from my photo ? |
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Yes, we can do this when we create a painting and in most cases there is no extra charge. If your request is too elaborate we'll let you know. In that case there might be small charge for photo retouching. |
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13) What happens if my photo won't fit exactly on the Canvas size I want ? |
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Sometimes a customer
photo won't fit proportionately on the canvas size being ordered.
When this happens our Artists will artistically expand the image to
best suit the subjects and the overall dimensions of the canvas
size ordered. If you have any special instructions
for cropping please indicate them in the project order form comment section.
Remember, your satisfaction is very important ot us. So if any great concerns arise we'll contact you to discuss the options. |
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14) May the finished Canvas Portrait be delivered to someone else with a Gift Message ? |
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We're happy to make this happen for you. This option is often chosen for gift giving. You may select any delivery address you wish during the online checkout process. If you have a special wish you'd like to send we can put this message into a gift card for you. |
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15) Can you make an over sized or custom sized Canvas ? |
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Yes we can make custom sizes. Give us a call at the studio during business to discuss any special size requirements you may have. |
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16) Can my Canvas Artwork be round or oval shape ? |
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We're sorry but at this time we do not offer round or oval sizes. |
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17) What is the lead time for a Canvas portrait ? |
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If you order a Preview we will generally send you the email proof within 1-2 business days. After you approve the proof and/or any changes we'll usually complete and ship the finished portrait within 1 business day after that. Orders for a Photo on Canvas are often produced and shipped the same day or the next day after purchase.
For orders within the United States we ship via Federal Express ground service.
Transit time is 2-7 business days and depends on your distance from our studio located in Las Vegas, Nevada. Click here to see the nationwide service map for Federal Express. Rush services are also available. |
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18) Can you ship to other Countries ? |
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We ship Worldwide. For orders outside the U.S. we ship a "Rolled Canvas" in a mailing tube instead of a "Stretched Canvas" in a box. This reduces the shipping cost and customs duty. Transit time is usually within 2-3 weeks. You'll take the rolled canvas to a local picture framer to have it stretched. Contact our customer care department at office@artfuldog.com for any questions about international shipping. |
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19) Do you offer discounts for photographers or other qualified retailers ? |
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We do offer partnership opportunities for photographers and other qualified resellers. If you'd like to explore this opportunity please contact us by phone or email at: sales@artfuldog.com |
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20) What is the product warranty ?
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We guarantee your satisfaction....its that simple. If you're not completely happy just let us know within 30 days. We'll make the changes you want...or refund you. We might charge extra for changes you request but we won't charge anything unless you're satisfied with the portrait we create.
We realize that the artworks we create are not only wall decor but often become cherished family heirlooms. So we'll do everything we can to make you happy. |
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